Legal
How cancellations and refunds work for the KhaataPOS trial and paid plans. Issued by RangSilk Private Limited.
This policy applies to fees you pay RangSilk Private Limited for KhaataPOS (trial mandate and subscription). It does not cover money a guest pays a shop on a KhaataPOS storefront — those refunds are the shop’s responsibility.
The ₹2 payment confirms autodebit so the 15-day trial can start. It is a verification charge, not a plan fee. It is not refunded once the mandate is set, except where a payment was duplicated by the gateway or charged in error.
Cancel before day 15 and the selected Standard or Premium plan will not bill. You keep using the workspace until the trial window ends, then access follows the cancelled state. No plan charge is due if you cancel in time.
After the trial, monthly or yearly plan charges (plus GST and any storefront platform fees) are for the current billing period. Cancelling stops the next renewal. We do not pro-rate or refund an already-started period unless required by law or we charged you in error (wrong amount, duplicate invoice, or a plan you never authorised).
If a renewal debit fails, we retry per the payment gateway and may restrict the workspace until dues are cleared. Clearing the invoice restores access; it is not a new trial.
Quoted Enterprise contracts follow the order form. If that form is silent, this policy applies.
Duplicate or incorrect charges are refunded to the original payment method after we confirm the gateway record. Write to support@khaatapos.com with the invoice number.
Paid invoices remain available in billing. Credit notes for approved refunds are issued as required for GST.
Related: Terms of use · Privacy policy · Contact us
KhaataPOS is a product of RangSilk Private Limited. If you have questions or a complaint about this policy, reach us on any of the channels below. We do not require you to use the website form.